Saturday, March 11, 2017

Frame, Divert, Deflect

A number of years ago, I gave my first – and last – presentation on the topic of budget development for Salvation Army units. I got good ratings from the participants, at least for entertainment value, but my use of a certain video clip as an introduction may not have found favor with the people in charge.

The film clip is a classic: Abbott and Costello need to pay back rent on a room. The landlord tells them they owe thirteen weeks at seven dollars a week. Lou Costello proceeds to prove to the landlord that he only owes twenty-eight dollars. He divides, multiplies, and adds, and each time the total is twenty-eight dollars, not the ninety-one dollars my calculator displays when I punch in the numbers. And no, he didn’t use the incomprehensible new math that the lovely Madelyn Simone is learning in first grade. If you’ve never watched the scene, take a google on YouTube under “Seven into Twenty-Eight,” because if you don’t see it, you won’t believe how easy Costello makes it look.

My premise in that long-ago presentation was this: in budget preparation, you can make numbers mean whatever you want. I’m sensing that we’re living in a time in our country where it’s possible to make facts mean whatever you want them to (and perhaps even to invent them, as Costello did with his arithmetic). In attempting to educate myself on topics such as affordable medical care, immigration reform, and proposed budget changes, I’ve listened to various commentators, read a variety of articles on a given subject, and even gone to the sources of information through research-based studies. Yet by the end of my search, I feel just as confused and conned as Abbott and Costello’s landlord did.

With the on-going attempt to “repeal and replace” the Affordable Care Act, where are the facts? Where is the reasonable discussion about how our government can help its people obtain and/or maintain adequate, affordable, and accessible health care? How much will the new plan cost, the landlord’s $91 or Lou’s $28? Where are the numbers on immigration, the facts about immigrant terrorists versus homegrown terrorists? Where are the numbers on how much it costs to detain, to deport? How will proposed budget cuts impact our lives here in Ashland County? Do those making the decisions on these vital topics receive a series of biased reports, or can they see through the various smoke screens to some semblance of the truth?

As I was working on this column, I watched the Abbott and Costello skit again with an eye to why it was so successful, and here’s what I figured out. Before Lou picked up the Crayola and began to do his math on the wall, both the landlord and I knew for a fact that 13x7 does not equal 28. But as he divided, multiplied, and added, Lou used tactics that caught my attention. First, he attempted to hand the landlord the money quickly, hoping he wouldn’t notice that it wasn’t enough. Then, he used his personality to bluster his way through. He engaged the landlord to help him, allowing him to “hold” the “little bit a 2” for a while until he needed it. He even let the landlord add up all the “3s,” but grabbed the crayon back to add up the seven “1s.”

I’ve seen this before, I realized. Yes, the film clip was familiar, but I’ve also seen what linguist George Lakoff calls preemptive framing, diversion, and deflection. By controlling the conversation, diverting as necessary from the real issue (that 13x7 does not equal 28), and deflecting (grabbing the crayon out of the landlord’s hand and changing direction), Costello convinces the landlord that his argument is correct, and the landlord walks away with an empty pocket (he had made a deal Lou to forgive the rent if he could prove his point).


It happens in families and governments, in the workplace and even on the playground. By preemptive framing, diversion, and deflection, power is gained and we are left, like Costello’s landlord, scratching our heads and wondering, “How did he do that?” Now you know. Maybe, seven times thirteen really is twenty-eight.  

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